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Factual corrections are the messages we most want. If a fee, a withdrawal ceiling, a bonus figure or a state restriction on this site does not match what an operator's cashier says today, tell us and we will verify it and correct it. Cashier terms move often and we would rather hear it from a reader than leave it wrong.

Reader payout experiences feed directly into our re-testing schedule. If a site we rank held your withdrawal, charged a fee we did not list, or applied a ceiling we did not mention, send the rail you used, the approximate amount and the dates. A pattern in reader reports is the fastest way to get an operator re-audited outside our normal cycle.

Questions about the method, the ranking or how we make money are all welcome at the same address. Jonah reads every message.

We do not publish sponsored articles, sell links, or add operators to the ranking for a fee, and we will not reply to offers of any of those.

One thing we cannot do is intervene in a dispute. We have no standing with any operator and we are not a regulator or an ombudsman. What we can do is point you to the licensing authority named in a site's footer and tell you which records will help your case — timestamped screenshots of the request, the cashier terms as they stood, and your verification correspondence. If the problem is the gambling rather than the payout, the confidential helpline on 1-800-522-4700 is a better call than an email to us.